REAL customer service! What a concept! So RARELY experienced anymore, which makes it so much more special when it is!
I had ordered a Coravin Wine Preservation Opener (a device that allows you to insert a needle into a bottle of fine wine, allow you to pour and enjoy the wine, then reseal the cork to protect the wine from oxidation) from Bed, Bath and Beyond for Ron for Christmas. What else can you buy for a man that has too much of everything! Our friend, Steve, is coming down from Santa Barbara on Christmas Day, so I had it delivered to him and he’ll be bringing it down to Cabo. By the way, I can write and post this before Christmas because there is NO WAY that Ron would ever look at this blog beforehand.
Anyway, the Coravin Wine Preservation Opener comes in three different models and I had opted for lowest cost unit, Model One. It will do everything we need it to do and saves a minimum of $100 for the next model and and $200 on the Elite Pro or top-of-the-line product.
Christmas is fast approaching and on December 20th, I received this email from Bed, Bath and Beyond:
We’ve just received shocking news. The Grinch was seen sneaking into Santa’s workshop and we’ve discovered that he has stolen ALL of the Coravin Model One Wine Systems! Apparently, you have chosen a very popular gift.
We’ve alerted the North Pole Police and they are searching the area, but time is running out! Luckily, the manufacturer has come to Santa’s rescue and is providing the Coravin Model Two Wine System just in time for Holiday delivery!
Here’s the best part. The Model Two is more expensive ($100 more!), but you will be charged the same price as the Model One. That’s our gift to you for this inconvenience. Santa will soon be on his way! You should expect your shipment on or before Saturday, December 23, 2017.
Thank you for your patience. We wish you and your families a very Merry Christmas and a Happy New Year!
Order Fulfillment Team
WOW! I was absolutely blown away by this response and action taken! I loved the humor they delivered the message with and the fact that Coravin is supplying their higher priced model and that Bed, Bath and Beyond is honoring the same price is nothing short of astounding!
In an age when price doesn’t necessarily determine loyalty but rather the EXPERIENCE a shopper has, my allegiance is firmly behind Bed, Bath and Beyond after this Christmas!
Happy holidays everyone and sincere best wishes for 2018 and far beyond!